Operations Customer Support

Overview

SQL analysis of 8,469 tech support tickets examining SLA compliance, channel performance, and customer satisfaction. Key findings: 12% Critical SLA compliance, 33% resolution rate, 2.99/5 CSAT. Identifies operational gaps and recommends priority-based routing, backlog reduction, and channel optimization strategies. Open-source project by Laela Baugh, published on GitHub.

Highlights

• Open source — view the code and contribute on GitHub

Built with

• Code